- We accept purchase orders! Call, email or chat for more details.
New & Featured:
Seller understands that a Buyer may choose to cancel an order prior to shipment. If Buyer needs to cancel, please contact us immediately so we can stop shipment of the product. Seller reserves the right to charge a fee of 3.0% of the total purchase price to cover costs for the initial order processing and the processing of a refund. Buyer’s purchase price, less the 3.0% fee will be refunded to you.
If Buyer’s order has already been shipped Buyer will be charged a fee of 3.0% of the total purchase price, return shipping charges, and a 30% restocking fee.
Seller understands that a Buyer may choose to cancel an order prior to shipment. If Buyer needs to cancel, please contact us immediately so we can stop shipment of the product. Seller reserves the right to charge a fee of 3.0% of the total purchase price to cover costs for the initial order processing and the processing of a refund. Buyer’s purchase price, less the 3.0% fee will be refunded to you.
If Buyer’s order has already been shipped Buyer will be charged a fee of 3.0% of the total purchase price, return shipping charges, and a 30% restocking fee.
Note: If no one is available to accept delivery you will be responsible for any change fees or additional fees incurred from the shipping company. Please contact us if you have any changes that may impact receiving the delivery of your order.
No goods shall be returned for credit without first obtaining written consent from Seller. Each of Seller’s manufacturers has a different return policy. If Buyer needs to return an order, please contact Seller’s customer support center by phone or email as soon as you make that determination. While it is difficult and expensive to return products, Seller is always available to discuss your options.
Accessories are Non-Refundable
Children’s Factory
30-day returns from delivery. Items must be new, unused, and in original packaging. Contact us or your dealer to start a return.
Copernicus
90-day returns from shipment. 25% restocking fee. RA# required (request at info@copernicused.com) and must be referenced on each package. Items must be in original packaging—items not in original packaging are not accepted. Customer covers return freight; credit is issued only after tracking/proof of delivery is provided. For damaged or defective merchandise, contact info@copernicused.com within 5 business days of delivery.
Crown Verity
25% restocking fee. RMA# required and must be marked on the outside of the packaging. Reason for return and photos of the item’s current condition required before approval. Items shipped on a skid must be returned on a skid. Customer/dealer pays return freight. Returns are inspected for completeness and resaleable condition—additional restocking fees may apply. Items return to the Canadian or US warehouse based on customer location.
Jonti-Craft
30-day returns from delivery. RMA# required. Items must be new, unused, in original packaging with all bundled items, parts, and instructions. No returns on final sale, non-returnable, used, altered, or damaged items, or products purchased through other dealers. No exchanges—return and place a new order.
Monsam
7-day returns from delivery, with prior authorization required. Standard units are subject to a 25% restocking fee plus a non-refundable return shipping charge. Unit must be returned in its original packaging (required for safe shipping). Custom products are final sale and non-refundable but carry a one-year limited warranty. Cancel in writing within 24 hours of order confirmation for a full refund (customerservice@portablesink.com); later cancellations may incur a restocking fee. Inspect all goods on delivery and note packaging damage on the delivery receipt. Lead time ~2–3 weeks plus transit; rush shipping available for a fee (sales@portablesink.com or 1-800-513-8562).
Nessel
5-day inspection window from delivery to report issues for return or replacement. After that, a 1-year limited warranty covers replacement parts or repairs from the date of purchase. Contact Customer Service with questions.
Ozark River Manufacturing
10-day returns from delivery. Items must be unopened and in original packaging; proof of purchase required. Orders that have shipped incur a 30% restocking fee, plus any freight/damage charges. Customer pays return shipping. Cancel or modify in writing before shipment (a 5% processing fee may apply if paid by credit card); no changes or cancellations on custom or large orders. Contact 1-866-663-1982 or Orders@ozarkriver.com. Most models include a 2-year warranty.
Playscapes
90-day returns from shipment on Playscapes-manufactured items. 25% restocking fee; items are inspected. RA# required (contact info@playscapes.com)—credit will not be issued without one. No returns on play houses, murals, custom orders, or HABA, NOVUM, and Moje Bambino items. Report shipping damage within 10 days. Customer is responsible for return shipping.
Whitney Brothers
30-day returns from shipment. 20% restocking fee (waived for warranty defects). RMA# required before returning (call 800-225-5381 or email info@whitneybros.com). Items must be like-new, in the original carton, and ready for commercial resale. Customer pays return freight. Warranties: Lifetime Limited Indoor Furniture Warranty and 15-Year Limited Outdoor Furniture Warranty against defects in materials and workmanship (both effective Aug 15, 2025).
Wood Designs
30-day returns. 20% restocking fee. RA# required; order must have shipped within the last 30 days, and returns must be received within 30 days of the RA. Items must be new, unused, in original cartons with interior packaging intact. Ship freight prepaid—buyer pays return shipping. No credit on damaged, used, or opened items. Custom-made items not returnable.